support@climb.ac.uk — for anything not covered below.
Ticketing system
To track and follow up on support requests.
Office hours
Virtual meetings for direct, real-time help.
Frequently asked questions
How do I access my JupyterLab environment? Log in to Bryn, go to Compute → JupyterLab, launch a JupyterLab environment, and click the URL provided. See the quick start guide on docs.climb.ac.uk.
What if I forget my two-factor authentication device? Use your backup codes if you set them up. If not, contact climb@quadram.ac.uk.
Can I install custom software? Yes — install software within your environment using package managers like Conda. See Installing software with Conda on docs.climb.ac.uk.
How do I share data with my team members?
Use the shared team storage mounted at /shared/team/, accessible to all team members — or use S3 buckets and share the link.
What happens if I exceed my storage quota? You’ll see restricted write access. Contact us to discuss increasing your quota.
Didn't find your answer? See the documentation on docs.climb.ac.uk. or contact us directly.